TERMS AND CONDITIONS
You are hiring Video Excellence to produce a video with high quality images, audio, and professional editing techniques. Your finished product will be on DVD.
You agree to allow us to shoot and edit at our own discretion. If you request additional videotaping or editing, you may be billed separately. Hourly coverage is contiguous. Additional costs including tolls, parking, travel, and lodging may be billed separately. All photos, videos, and/or music provided by you to be included in your DVD must be received by Video Excellence at least 7 (seven) days prior to your event date. Any photos, videos and/or music received after the event may delay the completion time as well as incur additional fees.
Since your event is live, our production quality guarantee is limited to events and circumstances within our control. We have no control over who may appear at your event and ultimately, in your video. We have no control over the sound of car alarms during wedding vows. These are examples of some situations that may occur during the taping of a live event. Should these or any other circumstances occur not within our control, we will make every effort to provide you with a quality production within our control.
You have the opportunity to view your video at our studio upon completion. Should there be technical issues or errors made on behalf of Video Excellence, we will make these corrections at no cost to you. If you wish to have content changes, there may be an addtional hourly editing charge. Your completed video will remain on our computer system for 72 hours after you receive your video. Should any changes be requested after 72 hours have elapsed and the project has been removed from our computer, there will be an hourly fee.
If we are unable to comply with the terms listed for reasons within our control, we will issue a refund check to you in the amount of all payments received. We assume no liability other than refunding payments received. We assume no liability for damage or loss of photos, videos and/or recorded music or any material sent to or from Video Excellence by mail or courier service. We strongly suggest that you insure anything of value that you send to us. All photos, videos, music, invitations and anything to be included in the completed DVD (with the exception of honeymoon photos and/or video) must be provided to Video Excellence no later than seven days prior to the event date. Failure to do this may result in production delays and addtional editing fees.
To reserve your event date, a minimum retainer fee of $500.00 (or 1/3 of the total package price, whichever is greater) is required. The retainer fee is deducted from the total price. If you cancel your production agreement within 7 (seven) days of Video Excellence receiving your retainer fee, you will receive a refund of the retainer fee, less any credit or debit card processing fees, as applicable. If you cancel your production agreement after 7 (seven) days following the date we received your retainer fee, Video Excellence will issue you a credit letter for the exact amount of all payments received, which may be applied toward a future Video Excellence production or transferred to someone of your choice. If the event schedule or locations change, please contact us at your earliest convenience.
Video Excellence reserves the right to use your original video and audio for promotion, publication, and any legal purposes including professional competitions. Original video tapes and edited master DVD will remain the property of Video Excellence unless other arrangements have been made. Original tapes will be stored for at least six months from the date of production and the edited master DVD will be stored for at least two years. No video or DVD may be taken from Video Excellence until the balance is paid in full. Final payment for your video is due when the video is completed. Completed videos with an unpaid balance are subject to a storage fee of $30.00 per month, applied to the unpaid balance, beginning 30 days after the completion date.
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